Jackie

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Viewing 15 posts - 1,051 through 1,065 (of 5,019 total)
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  • 2 years, 11 months ago in reply to: Edit shop page with elementor #28819

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    I mean admin permission to access the back-end dashboard. With the current permission, it can't access to https://www.sathaiva.com/wp-admin/

    Thanks.

    2 years, 11 months ago in reply to: Edit shop page with elementor #28817

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Please give me admin permission for the stevebdx account. I need to change the config to test.

    Thanks.

    2 years, 11 months ago in reply to: Slider is creating issue #28806

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have enabled the WPBakery page builder for the footer custom post type. Now you can edit the footer with the WPbakery page builder.

    Please recheck it.

    Thanks.

    2 years, 11 months ago in reply to: Header 5 not applying #28805

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    For the footer issue, I have turned off the footer select at the page option on the home page. Now it gets the footer as the config on the theme options.

    Please recheck it.

    Thanks.

    2 years, 11 months ago in reply to: Installation and setup Tutorial for BeStruct on Youtube #28804

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Yes, we have the video TUT to install the theme in the document. https://docs.yolotheme.com/bestruct/

    But it has an issue with the video URL, we will check and update it soon.

    Thanks.

    2 years, 12 months ago in reply to: Slider is creating issue #28798

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I have checked and helped you fix the issue with the Revolution slider.

    Please recheck it.

    Thanks.

    2 years, 12 months ago in reply to: Footer and few pages not opening properly in Mobile #28797

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Do you have to change the source code on the theme parent? If not, you can update the theme without effect on your site. If yes, please backup the file change in the theme to avoid being lost when updating.

    Thanks.

    2 years, 12 months ago in reply to: different header background from different computer #28796

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I still see the gray color for the page title, but please go to theme options/ page settings/ page title scheme/ and select the color for the page title background overlay color. Please drag the option to set the RGB color. https://prnt.sc/0916zM-tUSoN That will help you see the background image.

    After changing the color, don't forget to clear your cache on your server. To clear cache for CSS file.

    Thanks.

    2 years, 12 months ago in reply to: Change shop & product page header background and adjust page title & breadcrumb #28795

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Thank you for contacting us.

    1. To change the shop page header background image, please go to theme options/ WooCommerce/ archive product/ check the archive product title to change the option for the page title of the archive page: https://prnt.sc/tIHIcYag1OSU

    2. For the product page, please check the options at theme options/ Woocomerce/ single product.

    Please recheck it.

    Thanks.

    2 years, 12 months ago in reply to: Header 5 not applying #28794

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    This is the header 5 style, but if you want to change the search box and shopping cart or wishlist icon, please go to theme options/ header/ header 5 and check the header customize right option: https://prnt.sc/C5VSAI4UMV2e

    Please recheck it.

    Thanks.

    2 years, 12 months ago in reply to: Plugins not installing, Cannot import Demo Homes #28793

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Sorry for the late response.

    I have helped you install and imported the demo data.

    Please recheck it.

    Thanks.

    2 years, 12 months ago in reply to: updating theme #28789

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I see the ticket has solved. If you need help, please let us know again.

    Thanks.

    2 years, 12 months ago in reply to: Footer and few pages not opening properly in Mobile #28788

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    Please go to Elementor/ Tools and regenerate the Files & data config again. https://prnt.sc/dPdKEznrxpld

    That will help you fix that issue. Do that step if you have the issue again.

    Thanks.

    2 years, 12 months ago in reply to: How to Increase the logo size #28787

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    To increase the logo size, please upload your logo without the top and bottom spaces. https://prnt.sc/QhOXmkIKdjjF

    Please recheck it.

    Thanks.

    3 years ago in reply to: Mega Menu not enabled #28768

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5115

    Hi.

    I need admin permission for that account.

    Thanks.

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