Jackie

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Viewing 15 posts - 1,426 through 1,440 (of 5,025 total)
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  • 3 years, 6 months ago in reply to: Blog Design #27566

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and helped you config the layout for the blog and header.

    1. For the blog layout, check the config at theme options/ Blog/ Blog layout: https://prnt.sc/v7fC1X6jdR6a

    2. For the header layout, check the config at theme options/ header/ header 1 options/ header layout: https://prnt.sc/_QQGyF1RTVop

    Please recheck it.

    Thanks.

    3 years, 6 months ago in reply to: Blog Design #27564

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you check it soon.

    Thanks.

    3 years, 6 months ago in reply to: Sticky header doesn't work #27563

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you check that issue soon.

    Thanks.

    3 years, 6 months ago in reply to: Post Types Returning Critcal Error #27562

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, if you need help, please let us know again.

    Thanks.

    3 years, 6 months ago in reply to: Post Types Returning Critcal Error #27556

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and fixed that issue on your site. It required a 3rd plugin timetable.

    Please recheck it.

    Thanks.

    3 years, 6 months ago in reply to: Can't customise theme #27554

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi rrashdan.

    Please check the file permission on the plugins folder. We can't change the file with Filezilla :

    /bitnami/wordpress/wp-content/plugins/trusmile-framework/trusmile-framework.php: open for write: permission denied

    Error:        File transfer failed

     

    Hi DigitalArtworks

    Please check the comment on your topic and give us your site info. We will help you check it soon.

    Thanks.

    3 years, 6 months ago in reply to: Mobile Responsive is Broken – #27553

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, if you need help, please let us know again.

    Thanks.

    3 years, 6 months ago in reply to: Post Types Returning Critcal Error #27552

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Please give us your site URL and admin account. We will help you check it soon.

    Thanks.

    3 years, 6 months ago in reply to: Edit Service issue #27551

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Do you enable Elementor for the service custom post type? If not, please go to Elementor/ Settings/ General/ post type and check services, footers, and doctors. That will help you edit the service post type with Elementor.

    Please recheck it, that will help you fix the issue. Or give us your site URL, and admin account. We will help you check it soon.

    Thanks.

    3 years, 6 months ago in reply to: Can't upload Theme… #27550

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    Please extract the file download from Envato. You will see the folder theme files to install.

    Please recheck it, or give us your site URL, and admin account. We can help you check it.

    Thanks.

    3 years, 6 months ago in reply to: Can't customise theme #27542

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121
    This reply has been marked as private.
    3 years, 6 months ago in reply to: Mobile Responsive is Broken – #27541

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site and found the issue from the CSS at this file:

    https://www.neosmedspa.com/stage/wp-content/uploads/fusion-styles/e5c3d90cb4e5eb9c8ad557df0f4be97c.min.css

    https://prnt.sc/XxNEY8bnGCnZ

    Please recheck your custom CSS again.

    Thanks.

    3 years, 6 months ago in reply to: How do you make portfolio show on home page #27537

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hello.

    Thank you for contacting us.

    To display the portfolio, please go to edit the home page/ edit shortcode Yolo Portfolio and select the category source to display. https://prnt.sc/p33RyrjjYHM8

    We have changed the shortcode to help you display that info.

    Please recheck it.

    Thanks.

    3 years, 6 months ago in reply to: Home tab on Home page #27533

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    That is the menu items. We have to go to Appearance/ Menus and helped you change the home menu item.

    https://prnt.sc/M7-qYqfek4yX

    Please recheck it.

    Thanks.

    3 years, 6 months ago in reply to: Can't customise theme #27531

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site, it gets the wrong URL for the script

    https://13.38.221.225.nip.io/wp-content//bitnami/wordpress/wp-content/plugins/trusmile-framework/framework/ReduxCore/assets/js/vendor.min.js?ver=3.6.18

    Do you know the site config for that URL?

    Please give us an FTP account. We also need to check the source code.

    Thanks.

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