Tracy Bui

[Tracy Bui]

Hi,

Thanks for contacting us.

Please give us your website's URL/ admin account privately via checking Set as private reply checkbox.

We will check your issue soon.

Thank you.

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Can you provide us with your website's URL and admin account privately?

We will check, then feedback you soon.

Thanks.

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Please go to Appearance > Widget > Woocommerce Shop Filter to change. You can add or remove widget here.

You can check, then feedback us.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

Can you provide us with your link directly?

We have got access to your website but we don't find the page as your image.

Thank you.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

Please check again your website because it blocks our IP, we cannot access it.

Here is our IP: 103.238.69.133

Check it, then feedback us soon.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi llya

Thanks for contacting us.

Please check again your website then give us your information exactly.

We will check your issue soon.

Thank you.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

We tried to access your website again to check your issue but unsuccessfully. Can you please check again your information then feedback us soon.

We will help you to check your issue.

Thanks.

YoloTheme

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[Tracy Bui]

ok, you're welcome!

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[Tracy Bui]

Hi,

Thanks for contacting us.

You can add this Custom CSS segment to Theme Options > Custom CSS & Script > Custom CSS get rid of this issue:

@media(max-width:1024px){

header.header-2 .yolo-header-nav-wrapper .header-logo a img{width:165px !important;}

}

Please check, then feedback us soon.

Thank you.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

We have got access to your website then check again your logo. It still works fine. Please see this image: https://prnt.sc/k5h06h

You can check again, then feedback us if you get other points.

Thank you.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

We are so sorry for late response.  Because we are many topics so we cannot help you better, we will try to improve our speed to help the customers better.

For your question: You only give us the password, please give us username to check your website better.

We will try to check as soon as possible.

Thanks.

NooTheme

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[Tracy Bui]

Hi again,

- You have clicked to Import Demo many time, this cause you have many menus on your website. You should delete theme then create again.

- We disabled some third-party plugins on your website, it seems that they cause the white page issue.

- In addition, we also installed the newest version of Visual Composer plugin. Now you can edit the elements of the page successfully.

Please check, then feedback us if you have the questions.

Thanks.

YoloTheme

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[Tracy Bui]

We also helped you to fix all issues. Now you can configure your website normally. You should check then create the menu again.

Thanks.

YoloTheme

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[Tracy Bui]

Hi again,

Our developers are checking your website so you shouldn't access and change anything.

Please tell us to know if you still need to help. If not, we will log-out to your website.

Thanks.

YoloTheme

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[Tracy Bui]

Hi again,

We are trying to import our sample data on your website now. In addition, please give us your FTP account to access your source codes privately.

We will check your code if needed.

Thanks.

YoloTheme

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