Tracy Bui

Forum Replies Created

Viewing 15 posts - 331 through 345 (of 1,495 total)
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  • 8 years, 2 months ago in reply to: Purchase Code Validation Fail #12314

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    We have got access to your website then check your Server, please increase these value of this image

    https://prnt.sc/gxx7sr

    You should increase these value as:

    upload_max_filesize = 256M
    post_max_size = 256M
    max_execution_time = 3000

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: My homepage called Categories Home i used is dissapeared! Please help me ASAP #12313

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541
    This reply has been marked as private.
    8 years, 2 months ago in reply to: Fatal error #12312

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    We have got access to your website then try to create a new product block on your website, it still works fine.

    The product block we created is test product block. You can see this image: https://prnt.sc/gxx38y

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: Should I Update plugins #12311

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for your contacting us.

    We have got access to this website: https://alexgauvin.com/capricesdelectables.com/ 

    everything works fine. And we also help you to update the Visual Composer plugin to the latest version.

    Please check again, then feedback us.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: Mobile home banner title colour #12310

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    We understood your question, but we are so sorry we don't see the black text in the banner when we login or log out.

    Please see this image:

    - When we don't login your website: https://imgur.com/7L2aiiV

    When we login your website: https://prnt.sc/gxww21

    In addition, we found that you have used the older of Rubino theme, please update the latest version of theme to get rid of all issue.

    don't forget to backup all customization files or use the Child theme to write them before updating.

    Please check, then feedback us if you still cannot solve your issue.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: DEMO is not being installed correctly #12288

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi, @aspam1982

    Thanks for your feedback.

    We have got access to your website then found that you have used the low value of PHP version and PHP limited.

    This is the cause leading your cannot import our demo website. Please refer this documentation to increase them:

    https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    Please check, then feedback us.

    Thanks.

    Tracy

    8 years, 2 months ago in reply to: Full width image #12287

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for contacting us.

    Please give us the link of page which you want to focus directly. We will help you to check this issue.

    Thank you.

    Tracy

    8 years, 2 months ago in reply to: Can't visualize search box and social media icons on header4 header #12285

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for contacting us.

    Please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will help you to check this issue.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: My homepage called Categories Home i used is dissapeared! Please help me ASAP #12284

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for contacting us.

    We have got access to your website then helped you to create Categories Home again. It works fine.

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 2 months ago in reply to: Purchase Code Validation Fail #12283

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    We have got access to your website then found that your server has used the PHP version and PHP limited to low. Please refer this documentation to increase them to fix the issue:

    https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    Please check, then contact provider hosting about this issue. Don't forget to feedback us.

    Thank you.

    Tracy

     

    8 years, 2 months ago in reply to: Fatal errors across the board #12282

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    ok, you're welcome

    8 years, 2 months ago in reply to: Purchase validation code fail #12281

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    ok, you're welcome

    8 years, 2 months ago in reply to: HOW DO I MODIFY MINICART #12280

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for your feedback.

    We are so sorry, but we don't understand your question clearly. Please give us the images describe your question, we will check then feedback you soon.

    Thank you.

    Tracy

    8 years, 2 months ago in reply to: How to place blog updates inside the megamenu? #12279

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    ok, you're welcome

    8 years, 2 months ago in reply to: Empty page after demo uploading #12261

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    We helped you to fix all issues. Please check again your website.

    Best Regards,

    Tracy

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