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AnonymousTopics: 2
Posts: 5Hey guys,
I left a comment several days ago and didn't receive any reply.
I purchased your theme but i am having a hard time figuring out how to set it up. Where can I find the manual or a guide ?
Thank you
Hi, Masha
Thanks for contacting us.
We are really sorry, but we don't receive your questions about this theme.
For your question: Please go to this documentation learn more about Motor theme:
http://docs.yolotheme.com/motor/#documenter_cover
And you can see our video tutorials in this channel: https://www.youtube.com/channel/UCUCAY28VFlm_675AT2Lu9WQ
In addition, if you have many questions that related our theme, for example, the configuration or the issue. Don't hesitate to ask us in this forum. We will try to check them as soon as possible.
Best Regards,
YoloTheme
AnonymousTopics: 2
Posts: 5Hey,
Thank you for your reply.
I checked the videos and they seem really helpful, however, when I click on Import Demo and tick the first three items, the page takes ages to load and doesn't update.
What should I do?
Best,
Masha
Hi again,
Import Demo data always take a few minutes. Do you make step by step correctly?
Please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will check for you.
Best Regards,
YoloTheme
AnonymousTopics: 2
Posts: 5This reply has been marked as private.This reply has been marked as private.
AnonymousTopics: 2
Posts: 5This reply has been marked as private.Hi again,
We can not login this link: http://iron-clutch.com/wp-admin/
You can see this image: https://i.imgur.com/8DsIlV8.png
Please check again or contact hosting provider about this issue.
Best Regards,
YoloTheme
AnonymousTopics: 2
Posts: 5Hey,
The site is working now, please try doing it again.
Best,
Masha
AnonymousTopics: 2
Posts: 5Guys,
I bought this theme days ago and then spent a lot of time trying to figure it out. I checked all the files in the zip folder and there are no clear instructions on theme installation. How could it be? It just seems inefficient that I have to spend so much time on figuring it out.
And now I am trying to re-install it, or get any help from you, where is the promised 24/7 support?
Hi again,
Thanks for your getting back.
Please be patience! Our developers are going to your website then try to find the problem of importing sample data for you.
We are so sorry for any inconvenience and thanks for your understanding.
Best Regards,
YoloTheme
Hello Masha.
I'm Jackie from YoloTheme.
Do you have FTP account? Can you give us your FTP account? I need to access your code to debug.
And have one thing, can you help me increase your PHP setting, some PHP config to small, example PHP Post Max Size, Max Upload Size.
Our theme recommend 500M for each attribute.
Check it and let me know soon. We will help you check it again.
Regard.
Jackie.
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