Jackie

Forum Replies Created

Viewing 15 posts - 151 through 165 (of 5,025 total)
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  • 11 months, 2 weeks ago in reply to: Yolo image carousel #31752

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    We have checked and fixed that issue on your site.

    Please recheck it.

    Regards.

    11 months, 2 weeks ago in reply to: problems translating some parts of the text in the template #31751

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    We can't see the attached file. Please upload your file to the online image upload site and give us the link.

    Regards.

    11 months, 2 weeks ago in reply to: Your theme (Yolo Giraffe) contains outdated copies of some WooCommerce template #31750

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Yes, we have overwritten the WooCommerce template file in our theme. So you will see the notice when the WooCommerce updates the template file. We will check and update our theme soon. You still can you the theme without the issue.

    Regards.

    11 months, 2 weeks ago in reply to: Yolo image carousel #31742

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I can't access your wp-admin page. Please let us access your site again.

    Regards.

    11 months, 2 weeks ago in reply to: After updating my theme my site doesn´t work #31741

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please provide us with your site URL, admin and FTP account. We need access your site to help you debug the issue.

    Regards.

    11 months, 2 weeks ago in reply to: Form Layout Problem #31740

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have added custom CSS on the Customize/ Additional CSS. You can refer to the CSS and use it for another field.

    Regards.

    11 months, 3 weeks ago in reply to: Form Layout Problem #31736

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have added the CSS to help you style the contact form. https://prnt.sc/5cEBc3genY_O

    Please recheck it.

    Regards.

    11 months, 3 weeks ago in reply to: Footer translation not showing #31731

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    We have checked and fixed the footer issue on your site. https://prnt.sc/CJWEPPaEO_1G

    Please recheck it.

    Regards.

    11 months, 4 weeks ago in reply to: Footer translation not showing #31706

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    To translate the footer, you need to use the WPML plugin.

    Please provide us with your site admin account again. We need access to your site to help you check that issue.

    Regards.

    11 months, 4 weeks ago in reply to: Form Layout Problem #31705

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please provide us with your site admin account. We will access your site and help you add the custom CSS to fix the contact form field format.

    Regards.

    1 year ago in reply to: Started to fail #31697

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    I have checked your product SKU, it still can see the SKU when updating the product. Please recheck it. https://prnt.sc/6xE-Liewxp7C

    For the Spanish translation, you can use the Loco translate plugin to find the string need to translate to your language.

    And please upload your image again. I can't see your image.

    Regards.

    1 year ago in reply to: Started to fail #31692

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please provide us with your site URL, you forgot that info.

    Regards.

    1 year ago in reply to: Theme Update + Solving some issues #31691

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please provide us with your site URL, and admin account. We will access your site to help you check that issue soon.

    Don't forget to check to "Set private reply" box to protect your message content.

    https://prnt.sc/1iCMYdaG55DZ

    Regards.

    1 year ago in reply to: Coach view bug #31688

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for your feedback.

    We have checked and fixed that issue on your site. https://prnt.sc/Nb3WzQTyL8dp

    Please recheck it.

    Regards.

    1 year ago in reply to: Mobile view and colors #31683

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, if you need help, please let us know again.

    Regards.

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