Jackie

[Jackie]

Yes, on our demo, we don't use any cache or optimize the plugin to optimize the demo. We only use Cloudflare to cache our site and speed up site speed.

As I see, you have used a lot of plugins to improve your site score. Sometimes when you compress all the JS or CSS on your site, it can effect to front-end display. Please consider about that.

Some issues from the 3rd plugin, we also can't optimize or compress that library. Example the library from WooCommerce, WPBakery page builder or Revolutions slider.

Please check it again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Can you give us your site URL, admin account? We will help you check that issue soon.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us your site URL, admin and FTP account. We will help you check and resolve that issue soon.

Thanks.

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[Jackie]

Hi again.

1. For the "Serve scaled images" you should edit and scale the image as that page recommended.

2. For the "Defer parsing of javascript" you can use that plugin to fix that issue: https://wordpress.org/plugins/speed-booster-pack/

Thanks.

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[Jackie]

As I see, you have also overwritten the core file in the framework, that is the reason some function missing. Please do not overwrite the core file, you should overwrite the function in function.php file.

Please give us the FTP account. We will help you check the current issue.

Thanks.

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[Jackie]

For the image source, that renders fromt your cache plugin. When you using the CDN image. Please disable some cache or optimize plugin on your site and check it again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked your site and found the issue from your custom text content for the header options. You forgot to add a close tag for custom text content and href URL.

We have fixed that issue. Please check it again.

Thanks.

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[Jackie]

Hi again.

We have checked your site and found the issue from your child-theme.

As I see, you customize the theme and copy a lot of files to child theme. That is why some functions can't work on the child theme.

Please custom the function or hook to customize the parent theme. Or you should know what do you do.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

We have checked your site, duplicate the second item, and removed the first item to help you solve that issue.

Please check it again.

Thanks.

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[Jackie]

Yes, you can send your site info to that email or using the Private reply option on our support site. Only the post author and our supporter can see your private post.

Please check it and let us know soon.

Thanks.

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[Jackie]

Hi again.

To disable the Wishlist and Compare option on the single product, you need to deactivate two plugins.

Please check it again, we have disabled that plugin on your site.

Thanks.

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[Jackie]

Hi again.

We have changed the image on your slider, it still works fine.

Please check it again.

Thanks.

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[Jackie]

Yes, I have used the Regenerate Thumbnail plugin to regenerate the image on your site to fix the resolution issue.

Please check it again.

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please give us admin permission again. We need access to your site and check some config.

Thanks.

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[Jackie]

Yes, you can activate the GEO plugin, the Widget config still works fine.

Thanks.

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