Jackie

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Viewing 15 posts - 2,866 through 2,880 (of 5,025 total)
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  • 5 years, 4 months ago in reply to: Polylang Pro significantly slows down the site #22859

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have installed the Autoptimize plugin to help you improve the site speed.

    As I see now it works better.

    Please check it and let us know again.

    Thanks.

    5 years, 5 months ago in reply to: BeGreen Theme issues #22854

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and fixed all that issue on your site.

    Please check it and let us know again if you still have the issue.

    Thanks.

    5 years, 5 months ago in reply to: Widgets Not Saving #22851

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    Yes, we have disabled the Geo My WP plugin, the widget works fine. You also can check it by yourself.

    Thanks.

    5 years, 5 months ago in reply to: Schema error #22850

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    To fix the "Chema Error" issue, we only use the CSS to hide that info. If you want, we can roll back the issue.

    As I said, you should check the image resolution using on your site first.

    This is the image using on your site: https://secureservercdn.net/166.62.108.196/dk7.f3b.myftpupload.com/wp-content/uploads/2020/08/Bitcoin-1.png

    It too big for the small position on the slider.

    Please check it again.

    Thanks.

    5 years, 5 months ago in reply to: Schema error #22842

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site and found the issue from the image using on your site.

    https://gtmetrix.com/reports/bestpricecannabis.ca/5gaTgEuZ

    Please optimize your image resolution first. It will help you improve your site score.

    Thanks.

    5 years, 5 months ago in reply to: Widgets Not Saving #22840

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    We have checked your site, maybe the issue from your Geo plugin. Can I disable some plugin on your site to check that issue?

    Please check it and let us know again.

    Thanks.

    5 years, 5 months ago in reply to: Single product variaties #22834

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and fixed that issue on your mobile.

    Please check it again.

    Thanks.

    5 years, 5 months ago in reply to: Polylang Pro significantly slows down the site #22830

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    The admin account doesn't correct. We still can't access your site.

    Please check it and let us know again.

    Thanks.

    5 years, 5 months ago in reply to: Tooltips #22829

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked and helped you fix the cart and quick view hover icon issue.

    Please check it again.

    Thanks.

    5 years, 5 months ago in reply to: Logo #22828

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    We have checked your site logo on the mobile, it gets the same image as your logo uploaded. As I see, you should upload the large image for the mobile.

    Please check it again.

    Thanks.

    5 years, 5 months ago in reply to: Theme Installation and Creation of Front Page #22819

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    Please extract the file download from the Envato, you will see the theme folder to install.

    Please try it again.

    Thanks.

    5 years, 5 months ago in reply to: Demo install not working properly #22818

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Yes, we have checked and fixed the shop blank page on your site. The issue from your site config.

    Please check it and let us know again if you still have the issue.

    Thanks.

    5 years, 5 months ago in reply to: Polylang Pro significantly slows down the site #22813

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi again.

    To protect your site info, please set your reply as a Private.

    Thanks.

    5 years, 5 months ago in reply to: Single product variaties #22812

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi.

    Thank you for contacting us.

    As I see, that is the dropdown button style of the browser. Please give us your site admin account again, we can help you check that issue and add the custom CSS.

    Thanks.

    5 years, 5 months ago in reply to: Logo #22811

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5121

    Hi Arty.

    As I see, maybe you have to change the admin account. Please check it and give us that info again.

    Thanks.

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