Jackie

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Viewing 15 posts - 2,926 through 2,940 (of 5,034 total)
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  • 6 years ago in reply to: Customizer Not Working after the last update #22684

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    We have checked and fixed that issue on your site.

    In the last version, we don't need required the Redux and Metabox plugin.

    Please check it and let us know again if you still have the issue.

    Thanks.

    6 years ago in reply to: cannot edit pages, products and some theme options #22683

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    I have checked and updated the WPBakery page builder on your site. For the theme options, we also fixed that issue.

    Now you can change the theme options as you want.

    Please check it again.

    Thanks.

    6 years ago in reply to: Demo Import stuck on Obtaining data categories successfully, please wait process #22682

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Yes, please give us your site URL, admin account. We will help you check the import demo data issue soon.

    Thanks.

    6 years ago in reply to: Sticky Nav Issues #22680

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi.

    Thank you for contacting us.

    We have support 4 options for header sticker color and background via Theme options/ Header/ Header sticky.

    If you want the sticky color as your main menu, you can choose to inherit the option.

    Please check it again.

    Thanks.

    6 years ago in reply to: Error with WPBackery Builder and Timetable Responsive Schedule For WordPress #22671

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Yes, we have fixed your site issue, now it works fine.

    Thanks.

    6 years ago in reply to: Contact Form Register error #22670

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    We have checked and fixed that issue on your site, also the Contact form issue has fixed.

    Please check it again.

    Thanks.

    6 years ago in reply to: Contact Form Register error #22667

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    We have the issue when changing the source code on your site.

    Please give us your FTP account. We will help you fix that issue soon.

    Thanks.

    6 years ago in reply to: Error with WPBackery Builder and Timetable Responsive Schedule For WordPress #22665

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi.

    Thank you for contacting us.

    We have checked and fixed the WPBakery page builder issue on your site.

    Please check it again.

    Thanks.

    6 years ago in reply to: Translation is not working. #22662

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Yes, we have used Loco translate to help you translate that string on your site to the Portuguese language. Please check it and let us know again.

    Thanks.

    6 years ago in reply to: Customizer Not Working after the last update #22661

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi.

    Thank you for contacting us.

    Please give us your site URL, admin account. We will help you check it soon.

    Thanks.

    6 years ago in reply to: Demo Import stuck on Obtaining data categories successfully, please wait process #22660

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi.

    Thank you for contacting us and sorry for the late response.

    Please increase your PHP server config as our recommended on this article: https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    It will help you fix that issue when importing demo data. Don't forget to reset the database before to re-import demo data to avoid duplicate content.

    Please check it and let us know again.

    Thanks.

    6 years ago in reply to: Cart page unconfigured on mobile #22644

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    The product image is hidden on the mobile, which is the default of WooCommerce.

    We have added the custom CSS to help you show the product image on the cart page.

    Please check it again.

    Thanks.

    6 years ago in reply to: Schema error #22643

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi again.

    Please tell us to know more about the tools or page to check your site. We will help you check it again.

    Thanks.

    6 years ago in reply to: Need to change size of featured products displayed #22642

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Yes, we have checked and added the product link to the product thumbnail image.

    Please check it again.

    Thanks.

    6 years ago in reply to: menu and basket icon #22641

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5130

    Hi.

    Thank you for contacting us.

    We have checked and fixed that issue on your site.

    Please check it again.

    Thanks.

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