Jackie

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Viewing 15 posts - 2,911 through 2,925 (of 5,030 total)
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  • 5 years, 9 months ago in reply to: Schema error #22720

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    Sorry, I forgot to reply to the ticket. We can't access your site for 6 days ago and now still have that issue. Can you check it again?

    Thanks.

    5 years, 9 months ago in reply to: Full width image #22719

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    I have checked and used the fullwidth image for the single image shortcode on this page.

    http://00a.cd6.myftpupload.com/check-image-fullwidth/

    1. You should use a large image.

    2. Set the row setting layout to full width.

    3. Set page layout fullwidth.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: Sticky Nav Issues #22717

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    We have checked your site and found the issue from your mobile header style. After select another style, the mobile works fine.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: unable to register purchase code. #22715

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    As I see, you have already registered the purchase code and import the demo data.

    Please let us know again if you still have the issue.

    Thanks.

    5 years, 9 months ago in reply to: Sticky Nav Issues #22707

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    Can you give us your site URL, admin account? We need to check your site CSS.

    Thanks.

    5 years, 9 months ago in reply to: unable to register purchase code. #22705

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    We need to access your dashboard, please give us the admin account.

    Thanks.

    5 years, 9 months ago in reply to: Customizer Not Working after the last update #22703

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    I'm afraid to have the cache on your browser.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: unable to register purchase code. #22701

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    Please give us your site URL, admin account, we will help you check the issue soon.

    Thanks.

    5 years, 9 months ago in reply to: Demo Import stuck on Obtaining data categories successfully, please wait process #22695

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    We have checked and helped you install the demo data.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: cannot edit pages, products and some theme options #22694

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Maybe you should clear your browser cache because we have changed the CSS file.

    Thanks.

    5 years, 9 months ago in reply to: Can't change color for Add to cart button #22685

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    Yes, we have checked and found the CSS issue.

    Can you give us your site URL, admin account? We will fix you check that issue CSS.

    Thanks.

    5 years, 9 months ago in reply to: Customizer Not Working after the last update #22684

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    We have checked and fixed that issue on your site.

    In the last version, we don't need required the Redux and Metabox plugin.

    Please check it and let us know again if you still have the issue.

    Thanks.

    5 years, 9 months ago in reply to: cannot edit pages, products and some theme options #22683

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi again.

    I have checked and updated the WPBakery page builder on your site. For the theme options, we also fixed that issue.

    Now you can change the theme options as you want.

    Please check it again.

    Thanks.

    5 years, 9 months ago in reply to: Demo Import stuck on Obtaining data categories successfully, please wait process #22682

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Yes, please give us your site URL, admin account. We will help you check the import demo data issue soon.

    Thanks.

    5 years, 9 months ago in reply to: Sticky Nav Issues #22680

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5126

    Hi.

    Thank you for contacting us.

    We have support 4 options for header sticker color and background via Theme options/ Header/ Header sticky.

    If you want the sticky color as your main menu, you can choose to inherit the option.

    Please check it again.

    Thanks.

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