Forum Replies Created
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Hi Raising.
We have fixed the issue on your site by save the theme options and clear your site caching.
Because we have changed some config.
Now your site working fine.
Please check it again.
Thank you.
Jackie.
Hi.
Thank you for feedback us.
Yes, you need to update our plugin too.
If have any question, please contact us again.
Thank you.
Jackie.
Hi.
Thank you for contacting us.
Can you give us your site URL, admin account?
We will help you check that issue again.
Thank you.
Jackie.
Hi Johnypk.
Thank you for feedback us.
We have checked and fixed the issue with product filter on the mobile view.
Now it looks better.
You can check it and let us know again.
Thank you.
Jackie.
Hi Alex.
#1. Yes, with the hardcode, we will find the solution to fix that link in next time.
#2. To remove download link on my account page, please go to WooCommerce/ Settings/ Account and at My account endpoints, remove the Download field as this http://prntscr.com/g0d25j
Thank you.
Jackie.
Hi.
Thank you for contacting us.
Please enable the Visual Composer for Footer block post type first by go to
Visual Composer/ Role Manager/ Select custom for post types and check to product_block as this
Thank you.
Jackie.
Hi.
Thank you for feedback us.
Can you give us your site URL, admin, FTP account?
We will help you check that issue again.
Thank you.
Jackie.
Hi Mitizaro.
Thank you for feedback us and sorry for the late response.
Can you give us your site URL, admin, FTP account? I'll help you check the issue with purchase code validate again. And don't forget to give us the purchase code.
You still can use our theme without purchase code, by getting and install the plugin from our Envato Package. It has all our premium plugin for your site.
Thank you.
Jackie.
Hi Mitizaro.
Thank you for feedback us and sorry for the late response.
Can you give us your site URL, admin, FTP account? I'll help you check the issue with purchase code validate again. And don't forget to give us the purchase code.
You still can use our theme without purchase code, by getting and install the plugin from our Envato Package. It has all our premium plugin for your site.
Thank you.
Jackie.
Hi.
Thank you for feedback us.
Can you give us the FTP account? I need to install and remove some plugin to check something.
Thank you.
Jackie.
Hi.
Thank you for feedback us.
You can ignore the purchase code, we will help you check it later.
You still can get the plugin file from Envato package and install manual for your customer.
If you can't do it, please give us your site URL, admin account. We will help you do it.
Thank you.
Jackie.
Hi.
Thank you for feedback us.
We have access to your site and try to install the demo data. But it still not working. I found the issue from PHP setting. Can you increase the PHP setting value as our recommend article
Please check it and let me know again.
I'll help you check the import demo data again.
Thank you.
Jackie.
Hi,
Thanks for contacting us.
Please give us your website's URL and admin account privately via checking Set as private reply checkbox.
We will check this issue as soon as possible.
Best Regards,
YoloTHeme
