Jackie

[Jackie]

Hi.

I have checked and fixed that issue on your website.

Please recheck it.

Thanks.

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[Jackie]

Hi.

Please give us your icon library, we will help you check it.

Thanks.

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[Jackie]

Hi.

I have checked your website, and that string is in the theme language file.

https://prnt.sc/kS1NekUxrnRJ

Please recheck it.

Thanks.

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[Jackie]

Hi.

1. To avoid the blur thumbnail image, please go to Customizer/ WooCommerce/ Product image to change the image thumbnail. The old config for the thumbnail image is 300. Change that value to 450 which will help you with a clear image. https://prnt.sc/1sOLXjodFI94

2. For the shop page is the archive page. I have helped you config the shop page as the store page.

http://ore-store.de/shop2/

Please recheck it.

Thanks.

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[Jackie]

Hi.

I have checked your site. Maybe the issue is from your Polylang config.

After changing the config at Langauge/ URL modifications/ https://prnt.sc/YjxtjKXAcy7y

Now you can see the product in thai language. https://www.sathaiva.com/language/th/shop/

Please contact to Polylang plugin, maybe they know the config to fix that issue.

Thanks.

 

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[Jackie]

This reply has been marked as private.

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[Jackie]

Yes, if you need help, please let us know again.

Thanks.

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[Jackie]

You can create an FTP account and set the limit for that account to access only the folder you want.

I have used the WP File manager plugin, but it can't edit the source code to help you debug. https://prnt.sc/EZ4AX3vrU4PZ

Please check it and let me know again.

Thanks.

 

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[Jackie]

Hi.

Please check to "Set as private reply" box, that will help you protect your site info. https://prnt.sc/NnFrPBHRRJgq

Thanks.

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[Jackie]

Hi.

Thank you for contacting us.

Please go to edit the page with Elementor, hover, and click on the section need to edit, it will display the form to edit that content. https://prnt.sc/lHyS9iUKbPwR

Please recheck it.

Thanks.

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[Jackie]

Hi.

To fix the footer responsive issue, please go to Elementor/ Tools/ and click to Regenerate File & Data, that will help you fix that issue. https://prnt.sc/lqCQMY8yTktX

Thanks.

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[Jackie]

Hi again.

Please give us your FTP account. We need to access the source code to help you check that issue.

Thanks.

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[Jackie]

Hi.

1. I have increased the width of the Elementor page content to 1300px. It will help you display the page content as our demo. You can change that value by going to the edit page with Elementor/ Site settings/ Layout/ https://prnt.sc/9VR6wkVpHrpz

2. For the mobile issue, I don't see that issue on our mobile device, but I also added the CSS to help you fix that. Please recheck it.

3. For the header sticky background color, I have added the custom CSS at the theme options/ custom CSS section, you can change that color as you want. https://prnt.sc/y719eD856E42

Please recheck it.

Thanks.

 

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[Jackie]

Hi.

Maybe have the issue with your back-end, it response the message: "Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen."

Please check it and let us know again.

Thanks.

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[Jackie]

Hi.

Please recheck it again.

We have checked the theme options config for the shop, it still works fine.

Thanks.

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