Tracy Bui

[Tracy Bui]

Hi,

Thanks for contacting us.

We have seen that this topic was the solve status. Do you still need to help?

Please check, then feedback us.

Thanks.

YoloTheme

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[Tracy Bui]

Hi, Sakseeda

Thanks for contacting us.

Can you provide us with your information (website's URL/admin account and FTP account) again? Because we cannot access the old account to check your issue.

Thank you.

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Suddenly, Does your website meet this issue?  Or you installed and configured third-party plugins or sections.

Your information doesn't enough for us to help you.

Can you provide us with your website's URL/ admin account privately?

We will try to help you soon.

Thanks.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for your feedback.

Please check again your FTP account because we cannot access to it. And don't forget to give us your website's URL and admin account privately.

Please check, then feedback us as soon as possible. We will try to solve your problem today.

In addition: We will have a short holiday in summer from 28th June to 1tst July so we cannot help you during that time.  If you have any questions, please create the topic on our forum, we will come back to work on 2nd July.

Best Regards,

Tracy - NooTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

We will help you to check as soon as possible.

In addition: We will have a short holiday in summer from 28th June to 1tst July so we cannot help you during that time.  If you have any questions, please create the topic on our forum, we will come back to work on 2nd July.

Best Regards,

YoloTheme

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[Tracy Bui]

This reply has been marked as private.

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[Tracy Bui]

This reply has been marked as private.

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[Tracy Bui]

Hi,

Thanks for contacting us and We are so sorry for late response.

After importing our sample data, you will have the gray image for products and posts.  We also don't support to make the images as our demo website because it is related to the image license.

You should replace images with your product images.

Thanks for your understanding.

Best Regards,

Tracy -NooTheme

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[Tracy Bui]

This reply has been marked as private.

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[Tracy Bui]

In addition, please list all your questions about our theme. We will guide you immediately.

Thanks.

YoloTheme

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[Tracy Bui]

Hi,

Can you help us to check your information again? Because we cannot access your FTP account, admin accounts incorrect.

Thanks.

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for getting back to us.

We have got access to your website then check the portfolio section, it still works fine.

1 - Portfolio details: http://bp-labs.co/moukarzelgallery/portfolio/tv-unit-2/

>> we still see all information of page.

2 - In addition, we also change the layout of portfolio details page by selecting on Dashboard: https://prnt.sc/jxva34

Please check again, then feedback us soon.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Please give us your admin account and FTP account privately via checking Set as private reply checkbox.

We will check the action of your website as soon as possible.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi, @Andreas

Thanks for contacting us.

Please create a new topic and give us your information about your issue so we can help you better.

Thank you.

YoloTheme

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[Tracy Bui]

This reply has been marked as private.

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