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Hi,
Thanks for your contacting us.
Please give us the link which has "sold" show up directly. We will help you to hide this on your website.
Best Regards,
Tracy
Hi,
Because you have used the older version of Sofani theme so you need to update by manual update.
- Step 1: Backup all custom files (files which you have edited some code). Or you can use Child Theme to save all custom files
- Step 2: Deactivate current theme by going to Appearance > Themes and activate any other themes such as the Default WordPress 4.x Twenty Fourteen.
- Step 3: Update and re-install new version
Best Regards,
Tracy
Hi again,
Don't worry about this because we fixed the issue to our theme & plugins. If you meet the issues, don't hesitate to ask us. We will help you as soon as possible.
Best Regards,
Tracy
Hi,
Thanks for contacting us.
Please give us your website's URL and admin account & FTP account to check your issue.
Thanks.
Tracy
Hi again,
Thanks for your feedback.
if you have the questions, don't hesitate to ask us. We are ready to help you.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
Please give us your website's URL and admin account privately to check your question.
Best Regards,
Tracy
Hi,
Thanks for contacting us.
Please give us your website's URL and admin account privately via checking Set as private reply checkbox.
We will check your issue soon.
Thanks.
Tracy
Hi again,
Thanks for your feedback.
Your site didn't break when we have got access. Because you have many customization files and custom CSS segment before, you haven't overridden to the newest version.
Please read our post above carefully, then override your Custom Codes again, it will work fine.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
Did you change your admin account of your website because we cannot access them?
Please check, then give us your admin account again. We will check your website again.
Thanks.
Tracy
Hi,
Thanks for contacting us.
Please go to Theme Options > Shop > Archive Product > Layout Options > Ajax: Disable to disable Load More button and enable pagination for your shop page.
You said "Problem I have with Load more is that when i view a product, and I go back a page again, I'm on the top of the list again and have to press Load more again and again."
> We checked our website but we don't meet this issue. Please check again, then feedback us.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
If you have the questions, don't hesitate to ask us. We are ready to help you.
Best Regards,
Tracy
Hi again,
Thanks for your feedback.
We understood your question. It seems that this is our issue about Yolo Clients shortcode.
Please give us your FTP account privately via checking Set as private reply checkbox. We will help you to fix this issue.
Best Regards./
Tracy
Hi again,
Thanks for your feedback.
We have got access to your website resetting your database then click Import to import our sample data. It works normally.
For the issue of slider revolution, because you have clicked import demo data many times that leading you have had many the same sliders. Please delete a few of the same sliders to fix this issue.
Best Regards./
Tracy
Hi,
Thanks for your feedback.
Please go to Theme Options > Header > Top Bar : Hide to turn off the Top Bar section on your page.
We helped you to turn off.
Please check your website again.
Best Regards,
Tracy
