Tracy Bui

[Tracy Bui]

Hi again, marcus

Thanks for getting back to us.

We helped you to add the Custom CSS segment to help the image which can display full width on the mobile devices.

You can check it again.

Thanks.

Tracy

 

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[Tracy Bui]

Hi @valentijn

Thanks for contacting us.

Please help us to create a new topic then describe your question as clearly as possible. Don't forget to give us your website's URL and admin account.

We will check your issue as soon as possible.

Thank you.

Tracy

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[Tracy Bui]

Hi, @shodan

Thanks for contacting us.

We have got access to your website then check all pages, they work fine.

Please help us to create a new topic then describe your question as clearly as possible. We will help you to check soon.

Thanks.

Tracy

 

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[Tracy Bui]

Hi again,

Thanks for getting back to us.

We have got access to your website then checked:

1- The shopping cart, wishlist, etc icon work fine with white color https://prnt.sc/gs56ex

Do you still need to change?

2- The menu hover, we helped you to add the Custom CSS segment to fix all issue.

3- We checked all pages works fine.

Please check again, then describe as clearly as possible if you still have the questions.

Best Regards,

Tracy

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[Tracy Bui]

Hi,

Thanks for contacting us.

Please give us your website's URL and admin account privately via checking Set as private reply checkbox. We will help you to check your issue.

Thanks.

Tracy

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[Tracy Bui]

Hi again,

Thanks for your feedback.

We added an example CSS segment to change the color of your menu, it still works fine.

But when we clicked Save & Generate CSS, there is a pop-up which displayed "There was a problem with your action. Please try again or reload the page."

Please help us to contact provider hosting about this issue, it seems that your server is limited the change of CSS.

Thank you.

Tracy

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[Tracy Bui]

Hi, @andres levy

Thanks for contacting us.

Please create a new topic then give us your website's URL and admin account privately. We will check then feedback you soon.

Thanks.

Tracy

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[Tracy Bui]

Hi,

Thanks for contacting us and We are so sorry for late response. We had a weekend.

Please install Visual Composer plugin to get rid of this issue. The package of the plugin is contained our package which you downloaded from ThemeForest market.

Check it again, then feedback us.

Thank you.

Tracy

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[Tracy Bui]

Hi again,

Thanks for your feedback.

Please check again your admin account of your website and FTP account again because we cannot access them.

Then give us them again, we are ready to help you.

Thank you.

Tracy

 

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[Tracy Bui]

Hi,

Thanks for contacting us.

We have got access to your website then find your issue. We saw that you have used the wrong name of Visual Composer plugin.  https://prnt.sc/gs4wd8

Please go to your source codes, then delete the older folder of Visual Composer, then install this plugin:

https://app.box.com/s/eg6ikxzmf6y81ixpw21iwepexj8ucin9

it will work fine.

Best Regards,

Tracy

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[Tracy Bui]

Hi again,

Thanks for your feedback.

Please use this Custom CSS segment:

.yolo-related-post.grid .yolo-related-post-item .yolo-related-post-content .yolo-related-post-title {

font-weight: bold;

text-transform: capitalize;

}

Best Regards,

Tracy

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[Tracy Bui]

Hi again,

Please use the Loco Translate plugin to translate yolo-rubino.po file as we made for you ago. You should change the language by yourself.

In addition, please go to Theme Options >Header> Header Icon Actions> Login/Register/ Background Image Form Popup to change the background image of login form.

Best Regards,

Tracy

 

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[Tracy Bui]

Hi again,

We tried to delete the cookies and tried to access your website with other computers. But unsuccessful.

Please give us your FTP account so we can check better.

Thank you.

Tracy

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[Tracy Bui]

Hi again,

We helped you to display Login/ Register pop-up on your website. It works fine.

Please check again, then feedback us.

Thanks.

Tracy

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[Tracy Bui]

Hi,

Thanks for contacting us.

You can create the Product layout from Rubino > Product Block> add a product block. We provide many shortcodes show you can get the element to display on single product layout as you want https://prnt.sc/gr0q8b

After that, create your product > page options > Single Product Layout: select the product layout which you created above.

Best Regards.

Tracy

 

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