Forum Replies Created
-
Posts
-
hi again,
Thanks for getting back to us.
We are so sorry but you should make the change by yourself. It is very easy to change.
Best Regards,
Tracy
Hi again,
Thanks for contacting us.
If you have the customization Codes or CSS segment, you should backup them or use Child Theme to write them before updating our theme.
For your content (for example pages, posts, product items), they don't lose when updating.
In the latest version, we fixed many issues and update the features. It is very easy to use.
Best Regards,
Tracy
Hi again,
Thanks for getting back to us.
Please refer our documentation to learn more about how to update our theme & plugin:
http://docs.yolotheme.com/begreen/#update_theme
Don't forget to backup all customization files before updating.
Best Regards,
Tracy
Hi,
Thanks for getting back to us.
Please give us your website's URL and admin account privately via checking Set as private reply checkbox.
We will help you to check this issue.
Best Regards,
Tracy - YoloTheme
Hi again,
Thanks for contacting us.
We have got access to your website then checked your questions. Because some of the product categories don't have the product that leading the categories don't appear in the dropdown list categories of Yolo Products.
For example, Cadeiras is the children of Inove Basic - this category still displays on Yolo Products as this image: https://prnt.sc/gnb2tu
Please check, then feedback us soon.
Best Regards,
Tracy
Hi,
Thanks for contacting us.
Please add this Custom CSS segment on Theme Options > Custom CSS & Script > Custom CSS:
@media(max-width:768px){
.yolo-mobile-header-nav.menu-drop-fly ul.yolo-nav-mobile-menu li.menu-item > a:hover{color: #f36523 !important;}
}
Best Regards,
Tracy
Hi again,
Thanks for getting back to us and We are so sorry for late response.
Please go to Theme Options > Page Settings > Search Page: Sidebar: choose a sidebar layout to describe images to smaller.
In addition, please find a freelance developer to help you to customize your search page and add related products as you want.
We are so sorry for this inconvenience and thanks for your understanding.
Best Regards,
Tracy
Hi, @ericvillarreal
Thanks for your contacting us.
Please make sure that you have installed Sofani theme & plugins completely. After that, please go to Dashboard > Sofani > Dashboard > Import Data to import our demo website. You can see the image attachment.
Best Regards,
Tracy
Hi again, InStock
Thanks for your feedback.
We tried to access your website but it seems that you have changed the admin account.
Please give us your admin account privately again, we will help you to check this issue.
Thank you.
Tracy
Hi again,
Thanks for getting back to us.
We have got access to your website then check your issue. We found that your website is changed font-family on style.css file but it still doesn't change on your website.
It seems that this is the issue of server caching. Please contact provider hosting to delete the cache to fix this issue.
Please check, then feedback us.
Best Regards,
Tracy-YoloTheme
Hi,
Thanks for contacting us.
We have got access to your website then checked the version of BeGreen, but you are using the older version of this theme (1.0.3.1)
Please update the latest version of BeGreen theme (1.2.3) to get rid of all issues. Don't forget to backup all customization files before updating.
Best Regards,
Tracy
Hi again,
Thanks for your feedback and We are so sorry for late response.
We have got access your website again: http://greenmatters.co.za/ and we saw that you have imported our demo content successfully.
You can go to BeGreen > Theme Options to configure as you want. Please refer this documentation for more details: http://docs.yolotheme.com/begreen/
Please check, then feedback us.
Best Regards,
Tracy
Hi again, David
Thanks for your feedback.
We have got access to your website then test your website on the mobile device (iPhone). It works normally.
Please tell us the issue which you meet when viewing on the mobile device? We will help you to check if possible.
Thank you.
Tracy - YoloTheme
Hi,
Thanks for contacting us.
Please help us to check the PHP version and PHP limited of your server. Make sure that you have used PHP 5.6 or higher and PHP limited:
upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 3000Please refer this link for more details: https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/
If you still cannot import our demo data, please give us your website's URL and admin account privately via checking Set as private reply checkbox.
We will help you to check soon.
Thank you.
Tracy
Hi again,
Thanks for your feedback.
1> Please add this Custom CSS segment on Theme Options > Custom CSS & Script > Custom CSS to hide accessories section:
div.product .woocommerce-tabs {
display: none;
}
2> We still find "Related Products" text in our language file, please see this image: https://imgur.com/a/zH8ES
Please use Loco Translate plugin to translate yolo-rubino.pot file. If you still cannot translate, you can change this text on themes/yolo-rubino/woocommerce/single-product/ related.php line 23.
Please check, then feedback us soon.
Best Regards,
Tracy
