Tracy Bui

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Viewing 15 posts - 571 through 585 (of 1,495 total)
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  • 8 years, 5 months ago in reply to: Menu text disappears #10849

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541
    This reply has been marked as private.
    8 years, 5 months ago in reply to: problem with the plugin "Yolo Bestruct Framework" #10811

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541
    This reply has been marked as private.
    8 years, 5 months ago in reply to: Sidebar creation broken #10805

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for contacting us.

    We added <h4> tag to the label of Social Profile widget to help you to fix the issue.

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: problem with the plugin "Yolo Bestruct Framework" #10801

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for contacting us.

    Please give us your website's URL and admin account privately via checking Set as private reply checkbox.

    We will help you to check this issue as soon as possible.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: API Key Google Maps #10800

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for contacting us.

    Please go to Theme Options > General Setting > Google API Key to add your google api key.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Install Rubino theme to dashboard site not goes to default theme style #10799

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541
    This reply has been marked as private.
    8 years, 5 months ago in reply to: Header 2 Typo got instantly smaller, can't be fixed #10798

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541
    This reply has been marked as private.
    8 years, 5 months ago in reply to: revolution slider is not working #10776

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    Because you turned on Set Header for Page option (you can go to Page Options > Page Header > Set Header for page: On).

    We turned off this option, now your page will be received the header configuration on Theme Options.

    Check it, then feedback us.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Sidebar creation broken #10775

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for contacting us.

    You can use this Custom CSS segment to help:

    .sidebar.woocommerce-sidebar .widget-title{font-weight: 800 !important;}

    Check it, then feedback us.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Header 2 Typo got instantly smaller, can't be fixed #10772

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    We have got access to your website then checked your issue. But your website works normally.

    Please see this image: http://prntscr.com/g7261o

    When changing the font-size, then custom-style.css is rendered so you need to clear cache to receive the result.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Help with what files to edit? #10769

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Ok, you're welcome

    8 years, 5 months ago in reply to: Blank Pages after update? #10768

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for your feedback.

    We helped you to fix this issue. Because you haven't updated Yolo Rubino Framework plugin.

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Trouble installing demo content. #10767

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi, @pathmuss

    Thanks for contacting us.

    Please check your PHP version and PHP limited of your website. You can refer this blog for more details:

    https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

    If you don't fix the issue of importing our sample data, please create a new topic and give us your website's URL and admin account privately. We will help you to check as soon as possible.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: Install Rubino theme to dashboard site not goes to default theme style #10766

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi,

    Thanks for getting back to us.

    We helped you to fix the issue. Your website works fine.

    Please check, then feedback us.

    Best Regards,

    Tracy

    8 years, 5 months ago in reply to: revolution slider is not working #10764

    Tracy Bui
    YoloTeam
    Topics: 0
    Posts: 1541

    Hi again,

    Thanks for getting back to us.

    We have got access to your website then checked this issue. Because you don't have slider 1 on your website.

    Please go to Slider Revolution > Import Slider > choose the slider 1 demo data from Rubino package which you downloaded from ThemeForest market > then Import.

    Check it, then feedback us soon.

    Best Regards,

    Tracy

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