Tracy Bui

[Tracy Bui]

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[Tracy Bui]

Hi again,

 

Thanks for getting back.

Yes, absolutely. You can get this image with high solution as image 1.

Best Regards,

YoloTheme

 

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[Tracy Bui]

Hi, Img

Thanks for contacting us.

1> We have got access to your website then configured the header styles of all pages which are the same.

We will explain for you:

- if you want to all pages have the same header style, you need to configure in Theme Options > Header/ Header Customize.

- Make sure that, on each page, you need to turn off Header Customize On/Off? on Page Options > Header > Header Customize On/Off  AND Page Options > Page Header Customize > Set Header Customize Navigation: Off.

(In your website, the Homepage have Header style that doesn't look like other pages because you have turned on Set Header Customize Navigation: On and configured.)

We have got access to your Theme Options > Header > Header Customize then configured options that look like the Homepage configuration for you.

2> For Newsletter:

- Newsletter form is called in Footer Block. From Dashboard > Footer Blocks > You will see all footer block.

The newsletter of Homepage is different because you have selected the different Footer on Page Options> Page Footer > Select Footer ( we selected again for you- all pages are the same.)

3> We fixed the issue for you.

In addition, you can follow this documentation learn more about the Header:

http://docs.yolotheme.com/begreen/#header1

and Footer:

http://docs.yolotheme.com/begreen/#footer1

(this is the documentation of BeGreen theme, but the process of our themes are the same)

Best Regards,

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

You have met the issue of importing the sample data because you are using the older version of PHP setting on server.

Please read this topic learn more about how to fix this issue:

https://yolotheme.com/knowledge-base/recommended-php-configuration-limits/

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again,

Thanks for contacting us.

You need to un-check Header Transparent checkbox in Customizer > Blog > Post List > Header Transparent to remove your issue.

We have got access to your website then remove for you.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi,

Thanks for contacting us.

Please add this Custom CSS segment on Theme Options > Custom CSS & Script > Custom CSS:

header.header-8 .yolo-sticky-wrapper .yolo-header-nav-wrapper.sticky-on{background-color: #a73f3f !important}

Note: change for your suitable background-color element.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again, Elizabeth

Thanks for your feedback.

We are really sorry, but we cannot give you a refund. Because this is out of rules of Envato.

Our supporters and developers really are helping you fix all our problems. And they are the small problem of configuration. You absolutely fix this and use our theme.

We are really sorry for inconvenience and thanks for your understanding.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again, eluyendyk

Thanks for contacting us.

Firstly, we are really sorry if you doesn't satisfy with our theme & our support.

We have explained and helped you to solve your problem on other topics. You can follow them.

We think, you just have a little attention, you will understand the way of the theme to work.

If you have many problems about this theme, you can ask us. We will try to help you as soon as possible.

We are so sorry for inconvenience and thanks for your understanding.

Best Regards,

YoloTheme

 

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[Tracy Bui]

Hi again, eluyendyk

Thanks for your feedback.

1> We have got access to your website then configured again the header style which all pages have the same Header Style.

2> We want to explain again the process of header style when you have wanted to change:

- If you want to all pages have same the header style: On Page Options > Page Header > You only turn on Header On/Off: On and Header Customize On/Off : Off > this action will help you to get the configuration of Header on Theme Options.

- Your Home page still have logo of Sofani: Because you have configured Page Options > Logo > Custom Logo: Still have the link of Sofani (We changed for you.)

- Why the Header style of Homepage doesn't look like other pages:

Because you have configured on Page Options > Page Header Customize > Set header customize navigation:On > if you turn on this > Your page doesn't get the configuration of Theme Options.

Now, we have configured Theme Options > Header > Header Customize (all configurations look like your homepage) > all pages have the same header style.

You can remember:

- The Configuration of Theme Options will be applied for all page.

- The configuration of Page Options only applied for each page.

Hopefully, you can understand this.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again, Nelo

Thanks for getting back to us.

We have got access to your website then configured again Contact Form form for you.

Now your Contact Us page works fine (looks like our demo).

- For Google Map, it doesn't display because you haven't had Google API Key for map yet. You need to get your Google API Key then add it to Theme Options > General > Google API Key.

Please see this link learn more about how to get Google API Key for map:

https://developers.google.com/maps/documentation/javascript/get-api-key

Check it, then feedback to us soon.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi, Nelo

Thanks for contacting us.

You can give us your admin account privately, We will access your website then make the Contact Us page that looks like our demo website.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again, 14fj

Thanks for contacting us.

Our developers are working hard to update our theme & plugins and shortcodes of Motor theme helping customers who can fix the speed of the website.

Please wait for us, we will release the newest version of Motor soon.

In addition, you can give us again your admin account, we will check your website after our theme updated.

We are so sorry for inconvenience and thanks for your understanding.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi, aroyl21

Thanks for contacting us.

Make sure that you have imported our sample data to your website. If not, you can follow our documentation for more details:

http://docs.yolotheme.com/begreen/#import_demo_content

Please check again, then give us your website's URL and admin account if you still cannot find the homepage.

Best Regards,

YoloTheme

 

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[Tracy Bui]

Hi again, Jeng

We are really sorry, but you forgot to give us your admin account.

Please give us your website's URL and admin account. We will access to your codes to fix the issue for you.

Hopefully, you can check then feedback to us soon.

Best Regards,

YoloTheme

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[Tracy Bui]

Hi again,

It is very easy, you only copy customization files to another folder (you need to create one).

After updating, you paste again the customization files back.

We want to notice this action for you in case you lose the files after updating.

Best Regards,

YoloTheme

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