Jackie

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Viewing 15 posts - 1,186 through 1,200 (of 5,036 total)
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  • 3 years, 10 months ago in reply to: changes to the store page will not be accepted #28494

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Maybe have the issue with your back-end, it response the message: "Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen."

    Please check it and let us know again.

    Thanks.

    3 years, 10 months ago in reply to: Edit shop page with elementor #28487

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Please recheck it again.

    We have checked the theme options config for the shop, it still works fine.

    Thanks.

    3 years, 10 months ago in reply to: Logo change doesn't work #28486

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    1. For the logo, please go to edit the page, we also have the option on the page to change the logo. Maybe it still has the Trusmile logo on the page option.

    2. For the style issue, please give us your site URL, admin account. We will help you check it.

    Thanks.

    3 years, 10 months ago in reply to: changes to the store page will not be accepted #28485

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    Please give us the admin URL, the siteurl/wp-admin doesn't work.

    Thanks.

    3 years, 10 months ago in reply to: Not able to install WPBakery Page Builder Plugin #28484

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Yes, if you need help, please let us know again.

    Thanks.

    3 years, 11 months ago in reply to: Edit shop page with elementor #28476

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Please check your site URL, the requested return was not found.

    Thanks.

    3 years, 11 months ago in reply to: Not able to install WPBakery Page Builder Plugin #28475

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    I have installed and helped you import the demo data.

    Please recheck it.

    Thanks.

    3 years, 11 months ago in reply to: The Purchase code do not work #28474

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi again.

    Because your site still using the HTTP method. Please check and make your site load the HTTPS method, that will fix the font-end issue.

    Please recheck it.

    Thanks.

    3 years, 11 months ago in reply to: Custom Font not working #28469

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    If you want to add the custom font, you also need to add CSS to load the font at the front-end.

    Please let us know about the font and the way you add it to your website. We will help you check it.

    Don't forget to give us your site URL, admin account.

    Thanks.

    3 years, 11 months ago in reply to: Variable products image #28468

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Yes, if you want to enable the thumbnail gallery below the featured images, please go to theme options/ woocommerce/ single product and enable the "Show thumbnail image" option. https://prnt.sc/B8Aw9W19XhM2

    Please recheck it.

    Thanks

    3 years, 11 months ago in reply to: Edit shop page with elementor #28467

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Do you want to add the content to the shop page?

    We have support to add the content to the top or bottom of the shop page, you need to enable the config at theme options/ shop/ archive product: https://prnt.sc/xk1AjP2y9bkp

    Then you can add the content to the shop page.

    Please recheck it.

    Thanks.

    3 years, 11 months ago in reply to: Owl Carosel not working #28466

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for contacting us.

    Please give us your site admin account. We need access your website to help you debug that issue.

    Thanks.

    3 years, 11 months ago in reply to: column not responsive on all headers #28465

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hi.

    Thank you for your feedback.

    If you need help, please let us know again.

    Thanks.

    3 years, 11 months ago in reply to: Not able to install WPBakery Page Builder Plugin #28464

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132

    Hello.

    Thank you for contacting us.

    Please give us your site URL, and admin account. We will help you check that issue soon.

    Thanks.

    3 years, 11 months ago in reply to: The Purchase code do not work #28449

    Jackie
    YoloTeam
    Topics: 0
    Posts: 5132
    This reply has been marked as private.
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